Tools & Services for Your Employees

Phone Support


Your employees can connect with CoOportunity Health through one central phone number for the following personal health support services:

Member Services

Answer questions about benefits or claims from 7 a.m. - 6 p.m. Monday - Friday

CarelineSM 24/7

Registered nurses are available around-the-clock for help with home treatment advice, medications, urgent healthcare questions, and questions from pregnant members and new parents

Personal Nurse Support

At-risk moms work with a personal nurse trained to work with pregnant women and their families

Personal Nurse Support

Nurses partner with your employees who have a condition like asthma, diabetes, heart disease or depression to help follow treatment plans, build skills and knowledge about the condition, and serve as an extension to their clinical care team

Clinical Navigators

Help with decision support and coordination of questions for medical and pharmacy issues

Personalized Assistance Line (PAL) Service

Assistance in finding a mental or chemical healthcare professional or questions about coverage

Personalized Member Website

Encourage your employees to register for so they can use these features:

  • Access Live Chat with Member Services
  • Look up medical and pharmacy benefits
  • See claims including deductible details and other cost breakdowns
  • Read and respond to secure email messages
  • Search for local and national network providers
  • Save their personal providers to their homepage
  • Use decision support tools to help choose care
  • Access health and well-being resources including their health assessment
  • Access their ID card and sign up for online delivery of health plan documents



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