Comment or Question

Claim inquiries

Questions about claim status, claim appeals, and claim payment. You can also check claim status using our secure Claims Status Inquiry application.

Hours of Operation
Monday–Friday
7 a.m.–5 p.m. CT
1.800.444.4558

Contracting

Questions about Midlands Choice agreement, reimbursement rates or contracting with Midlands Choice.

Additional assistance:

• Location and Tax ID changes.
• CoOportunity Health agreement or contracted reimbursement rate.

Midlands Choice Hours of Operation
Monday–Friday
8 a.m.–4:30 p.m. CT
1.800.605.8259

Coverage and benefits

Questions about member eligibility or benefits. You can also use our secure Eligibility application or the 270/271 HIPAA transactions.

Hours of Operation
Monday–Friday
7 a.m.–6 p.m. CT
1.888.324.2064

Credentialing

For more information about credentialing, visit the Midlands Choice website.

Midlands Choice Hours of Operation
Monday–Friday
8 a.m.–4:30 p.m. CT
1.800.605.8259

Electronic transactions (EDI)

Did you know that you can find answers to most of your electronic transaction questions on our e-Services page?

Here are some highlights:

• View the list of supported transactions through our approved clearinghouses and obtain their Payer ID.
• Enroll for Electronic Funds Transfer (EFT)

Hours of Operation
Monday–Friday
8 a.m.–4 p.m. CT
1.855.699.6694 ext 3

Still have questions regarding electronic transactions? Submit your question here.

Join our contracted network

Interested in contracting with HealthPartners?

To apply to be contracted, select your provider type:

Login assistance

Having trouble logging in?

• Forgot your password? Reset your password
• Need an account? Register here to gain access.

Hours of Operation
8 a.m.–4 p.m. CT
Password resets and help with provider portal
1.855.699.6694

Payer ID

Payer IDs listed on our website have been assigned by our contracted clearinghouses.

• Confirm your Payer ID with your vendor or clearinghouse prior to electronic claim submission as they may be different from what is listed.

Provider relations

Do you have other questions about doing business with us?

• Contracting + Credentialing for information about our networks and our relationship to Midlands Choice.
• Plan Resources for general information about networks and products.
• An FAQ that answers common questions about registering for our secure Provider website.

For more information, check Training options, review our most recent provider News, or sign up to receive our provider newsletter email.

Pharmacy services

Visit our Pharmacy Services page to access our Drug List, Drug List Updates, policies and forms.

Hours of Operation
Monday–Friday
8 a.m.–6 p.m. CT
1.800.492.7259

Need additional information regarding pharmacy programs and resources? We want to hear from you!

Register for a provider portal account

Need access to remittances, eligibility, and more? Read our FAQ if you have questions about registration.

Subscribe to Fast Facts newsletter

HealthPartners communicates changes to contracted providers via Fast Facts, an on-line newsletter which is published bi-monthly. It is a requirement that all contracted providers sign up to receive this newsletter.

Add tax ID/NPI to my account

Health care providers – If you have a check/EFT #, your delegate can add access instantly. Contact your delegate for assistance. If you do not have a check/EFT #, please complete the form below and your request will be processed.

Billing Service/Third Parties – Contact your delegate to add additional providers to your access.

Add or change delegates (secure Provider website)

Add or change Delegates for your organization.

• Delegates (site administrators) create and maintain portal user accounts.
• Organizations can have one or more Delegates.

Question about secure Provider website applications

Questions about Eligibility, Remittance, and other applications?

• Have you checked out our Help File?
• Visit our FAQ for more information.

Hours of Operation
8 a.m.–4 p.m. CT
Password resets and help with provider portal
1.855.699.6694 ext 3

Technical assistance

Report an issue with opening a page, or other system errors.

Hours of Operation
8 a.m.–4 p.m. CT
Password resets and help with provider portal
1.855.699.6694 ext 3